Our Privacy Policy
This Privacy Policy explains what personal data we at 1Red Casino collect when you use 1red1.co.uk, why we collect it, who we share it with, and the rights you hold over it. It applies to every visitor, registered player and account holder.
Data We Collect
We collect personal data directly from you when you register, verify your account, deposit, withdraw or contact our support team, and automatically as you play through your device and connection.
- Identity data: name, date of birth, email address, telephone number and residential address
- Verification documents: passport, driving licence or ID card, proof of address and proof of payment method (KYC)
- Transaction data: deposits, withdrawals, bonuses, bet history and game outcomes
- Technical data: IP address, device type, operating system, browser and approximate location
- Gameplay behaviour: games played, session duration, stakes and win/loss patterns
- Marketing preferences: which channels you have opted into and which offers you engage with
How We Use Your Data
We use your data only for defined purposes connected to running our casino, and we never sell it. Every purpose is tied to a legal basis we explain further down this page.
- Creating and administering your player account
- Verifying your identity, age and payment method before your first withdrawal (KYC)
- Processing deposits and withdrawals through Visa Debit, Mastercard Debit, Trustly, e-wallets and crypto
- Preventing fraud, money laundering and bonus abuse
- Monitoring play against responsible-gambling indicators and applying limits or interventions where needed
- Sending marketing with your consent, and honouring your opt-outs
- Meeting legal and regulatory obligations, including reporting to the Malta Gaming Authority
Our Legal Bases
Contract. We process your data to set up and run your account, process payments and deliver the services you signed up for. Without this data we cannot operate your account.
Legal obligation. Verification (KYC), anti-money-laundering checks, transaction record-keeping and regulatory reporting to the Malta Gaming Authority all rest on our legal obligations as a licensed operator. You cannot opt out of processing required by law.
Legitimate interest. We process gameplay and device data to detect fraud, secure our platform and improve our services. We balance this interest against your rights and process only what is necessary. Consent. Marketing emails, SMS and personalised offers run on your consent only, which you can withdraw at any time through your account settings or the unsubscribe link.
How Long We Keep It
We retain each category of data only as long as the purpose requires or the law demands. After that we delete or anonymise it.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account, then 5 years after closure |
| KYC verification documents | 5 years after account closure (regulatory minimum) |
| Transaction and betting records | Minimum 5 years under AML rules |
| Fraud and dispute records | Up to 6 years where needed to defend claims |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Technical logs | Up to 12 months |
Who We Share It With
We share your data only with parties who need it to deliver our service, and always under strict data-processing agreements that prohibit onward sharing.
- Payment processors handling your Visa Debit, Mastercard, Trustly, Skrill, Neteller, MiFinity, Jeton and crypto transactions
- KYC/AML verification providers who check your documents against sanction and PEP lists
- The Malta Gaming Authority and other regulators, where reporting is legally required
- Analytics and platform providers who help us run and secure 1red1.co.uk
- Professional advisers such as auditors and lawyers, where bound by confidentiality
- No data is sold to advertisers or data brokers
Your Rights Over Your Data
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You can exercise any of these rights by emailing [email protected] with proof of identity. We may ask for additional verification to protect your account.
- Access: get a copy of the personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: ask us to delete data where no legal duty requires us to keep it
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing processing at any time
- Complain: raise a complaint with your national data protection authority
Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, measure site performance and, with your consent, deliver relevant marketing. When you first visit 1red1.co.uk you choose which categories to accept, and you can change that choice any time in your browser or account settings. Full details of every cookie we set, its purpose and its lifespan are set out in our separate Cookies Policy.
How We Protect Your Data
All traffic to and from 1red1.co.uk runs over TLS encryption, and payment and KYC documents are stored in encrypted form on servers with restricted physical and logical access.
- Role-based access controls: staff see only the data their job requires
- Continuous monitoring for suspicious activity and intrusion attempts
- Regular security reviews and penetration testing of our platform
- Documented breach procedures: if a breach risks your rights, we notify the regulator within 72 hours and inform affected players without undue delay
Contact Our Data Protection Officer
Our Data Protection Officer answers all privacy questions, handles data subject requests and oversees compliance across 1Red Casino. Write to [email protected] or use the address published in the site footer. If you are unhappy with how we handled your request, you also have the right to complain directly to your data protection authority.
Frequently Asked Questions
Does 1Red Casino sell my personal data?
No. We never sell your data to advertisers or brokers. We share it only with processors and regulators who need it to run and supervise the service.
How long do you keep my KYC documents?
We keep verification documents for 5 years after your account closes, which is the regulatory minimum for licensed operators.
Can I get a copy of all the data you hold about me?
Yes. Email [email protected] with proof of identity and we will send a structured copy within one month, free of charge.
How do I stop marketing messages?
Withdraw consent any time via the unsubscribe link in any message or your account settings. Marketing processing stops immediately; account processing continues as necessary.